Privacy Policy

Last Updated: November 18, 2025

Bilawal Coaching Center ("we", "our", or "us") operates the Bilawal Coaching Center mobile application (the "App"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our App.

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, and profile information when you create an account
Learning Progress: Your quiz scores, lesson completion status, and study history
User Content: Any feedback, questions, or communications you send through the App

1.2 Automatically Collected Information

Usage Data: App features used, time spent in lessons, and interaction patterns
Device Information: Device type, operating system, unique device identifiers
Log Data: App crashes, performance data, and error reports

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our driving license learning services
To track your learning progress and personalize your experience
To send you updates about lessons, quizzes, and Italian driving license regulations
To improve the App's functionality and user experience
To respond to your questions and support requests
To ensure the security and integrity of the App

3. Data Storage and Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Your data is stored securely using industry-standard encryption methods. However, no method of transmission over the internet is 100% secure.

4. Data Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party services that help us operate the App (e.g., cloud hosting, analytics)
Legal Requirements: When required by law or to protect our rights and safety
With Your Consent: When you explicitly agree to share information

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for data processing
Export your data in a portable format

6. Children's Privacy

Our App may be used by individuals under 18 who are learning to drive. We do not knowingly collect personal information from children under 13 without parental consent. If you are a parent and believe your child has provided us with personal information, please contact us.

7. Third-Party Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you request account deletion, we will delete your personal information within 30 days, except where we are required to retain it by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated through the App or via email.

10. GDPR Compliance

If you are located in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: bilawalcoachingcenter@gmail.com
App: Bilawal Coaching Center